Surrey Quays Online Flower Delivery Terms & Conditions Guide

Flower Delivery Surrey Quays – Terms & Conditions

Introduction

Welcome to Flower Delivery Surrey Quays. These Terms and Conditions govern your use of our website and the purchase of flower delivery services from our shop in Surrey Quays and the surrounding local areas. By placing an order on our online platform, you agree to abide by these terms. Please ensure you read them carefully before placing your order. These terms reflect UK law and are provided for your peace of mind when ordering fresh flowers for delivery in Surrey Quays and neighbourhoods nearby.

Scope of Terms & Applicability

These Terms & Conditions are applicable to all transactions conducted through our online flower delivery service in Surrey Quays and its surrounding zones. Whether you are a resident, business, or sending flowers to someone locally, these terms apply equally to every customer using our platform within this region.

Order Process

1. Browsing Selection: Browse our range of fresh flowers, bouquets, arrangements, and floral gifts suitable for all occasions using our online catalogue. Product descriptions, images, prices, and available delivery options are clearly stated for your convenience.

2. Placing Orders: To place a flower delivery in Surrey Quays, select your desired arrangement, specify any customisation options (such as message cards or colour preferences), and proceed to checkout. You will be required to provide recipient details, delivery address (within Surrey Quays or surrounding areas), delivery date, and any special instructions.

3. Order Confirmation: Once completed, you will receive a confirmation notice summarising your order details. This confirmation acts as an acceptance of your order. It is your responsibility to ensure all details (names, addresses, dates) are correct. We are not liable for deliveries impacted by incorrect information provided by you.

4. Modifications: Requests to modify an order must be made as soon as possible. Modifications are not guaranteed if the order has already been processed or dispatched.

5. Stock & Substitutions: In rare cases, due to seasonal availability or unforeseen supply issues, we may need to substitute certain flowers or packaging, always maintaining equal or higher value and similar appearance. You will be contacted where reasonable about significant substitutions.

Payments

1. Payment Methods: We accept a variety of secure payment methods including major credit cards and debit cards through our online payment gateway. All payments must be cleared prior to order processing and dispatch.

2. Pricing: All prices are listed in Pounds Sterling (£) and include VAT where applicable. Delivery charges are clearly stated prior to completing the purchase and are inclusive for orders within Surrey Quays and specified adjacent areas.

3. Payment Security: Security of your payment details is of the highest importance. All online transactions are processed via secure, encrypted protocols. We do not store your payment information directly on our servers.

4. Invoice & Receipts: Upon a successful transaction, an electronic receipt will be provided. A full VAT invoice is available on request.

Delivery Terms

1. Coverage: We deliver to addresses in Surrey Quays and neighbouring locations as specified on our delivery page. It is your responsibility to ensure the recipient address is within our coverage area.

2. Delivery Slots: Delivery times and slots are confirmed at the point of checkout. While we endeavour to deliver on your chosen date and time, in rare circumstances, deliveries might be delayed due to factors beyond our control (severe weather, road closures, etc.).

3. Recipient Unavailability: If the recipient is not available, we will attempt to leave the order with a neighbour or in a safe place, and a delivery note will be left notifying the recipient. If this is not possible, we will contact you to arrange redelivery, which may incur an additional charge.

4. Special Instructions: Any delivery instructions provided will be followed where feasible, but cannot be guaranteed.

Cancellations & Refunds

1. Right to Cancel: You have the right to cancel your order in accordance with UK Consumer Contracts Regulations. However, please note that as flowers are perishable and often prepared to order, cancellations must be requested as soon as possible before the preparation and dispatch of your order.

2. How to Cancel: To request a cancellation, contact us immediately quoting your order reference. If the order has not been processed or dispatched, a full refund will be provided. If the order is already prepared or en route, we may not be able to refund in full, but will always endeavour to find a fair solution.

3. Refunds: In the unlikely event that your order is not delivered or arrives in unsatisfactory condition, please inform us within 24 hours of delivery with relevant photographic evidence. Genuine complaints will be reviewed promptly, and a replacement or refund, partial or full, may be offered at our discretion.

4. Exceptions: Refunds and cancellations cannot be processed for orders where incorrect or incomplete address details have been provided, or where the recipient does not accept delivery for reasons outside our control.

Customer Obligations

By ordering through our Flower Delivery Surrey Quays service you acknowledge that:

You are over 18 years of age. By law, you must be at least 18 to order products (such as floral gifts) online in the UK.
You have provided accurate and complete information for delivery and payment.
You will keep your order confirmation and receipts as proof of purchase in case any queries arise.

Liability

1. Product Quality: We guarantee that our flowers will arrive fresh and in the condition described at the point of sale. If you believe your order falls short of expectations, contact us within 24 hours of delivery with details and we will investigate the matter expediently.

2. Force Majeure: We are not liable for fulfillment failures or delays due to events outside our reasonable control, including but not limited to adverse weather, acts of God, strikes, civil unrest, or disruptions to transport services.

3. Extent of Liability: To the maximum extent permitted by law, our liability for any claim arising from your order shall not exceed the value of the order placed. We do not accept liability for lost profits, loss of business, or consequential indirect losses.

4. Allergies & Safety: If you, or your recipient, have any allergies or sensitivities to flowers, pollen or plant material, it is your responsibility to notify us in advance and select appropriate products. We accept no liability for allergic reactions arising from such materials once delivered.

Intellectual Property

All content on our website, including flower images, designs, descriptions, logos, and branding elements, are the intellectual property of Flower Delivery Surrey Quays or are used with permission. No content or imagery may be copied, republished, or used for commercial purposes without express written consent.

Privacy & Data Policy

Your personal information is handled in accordance with UK data protection laws. Details provided by you (such as recipient addresses and contact names) are only used for the purposes of fulfilling your flower delivery order. We never sell or exchange your details with third parties. Full details can be found in our Privacy Policy, accessible on our website.

Complaints Procedure

We are committed to customer satisfaction. If you have any complaint about our online flower delivery service in Surrey Quays, contact us promptly. We aim to resolve all complaints in a fair, reasonable, and timely manner, in accordance with our Complaints Policy found on our website. Please retain all relevant details, including your order number and evidence, where applicable, to assist our investigation.

Governing Law & Jurisdiction

These Terms and Conditions are governed and interpreted according to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. This provision also applies to any purported claims by parties ordering outside the specified delivery territories but using a Surrey Quays delivery address.

Changes to These Terms

We may amend these terms from time to time to reflect changes to our business practices, legal obligations, or local conditions in the Surrey Quays area. Customers will be notified of material changes before they come into effect. Your continued use of our service signifies acceptance of any such changes.

Severance

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the remainder of the terms will remain in full effect.

Contact

If you have any queries regarding these Terms & Conditions for flower delivery in Surrey Quays or wish to discuss any aspect of your order, please refer to our website’s contact page for up-to-date contact details and opening hours. Our customer service team will be happy to assist you.

Please note: These terms govern online flower delivery for customers throughout Surrey Quays and the immediately surrounding districts. They are designed to protect both your rights as a customer and our commitment to outstanding service.