Flower Delivery Surrey Quays: Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Surrey Quays
As a trusted local Surrey Quays florist, our team is dedicated to delivering only the freshest flowers to homes and businesses in the area. We understand the importance of quality and reliability, which is why we stand by our Fresh Flowers Guarantee for every order. Whether you are gifting flowers or arranging blooms for a special event, your complete satisfaction is our top priority.
Freshness Window & Quality Assurance
All our bouquets and arrangements are created using freshly sourced flowers to ensure optimal longevity. We guarantee that our flowers will stay vibrant and fresh for at least 5 days from the date of delivery, provided they are cared for according to the instructions included with every order. If your flowers do not meet this standard, please reach out to us promptly so we can make it right.
Damaged-on-Arrival and Defective Flowers Policy
While we take every precaution to ensure your flowers are protected during delivery, we understand that unexpected mishaps can occur. If your order arrives damaged or the flowers are not in the excellent condition you expect, please:
- Notify us as soon as possible (ideally within 24 hours of delivery).
- Retain your arrangement and all packaging while we review your case.
- Provide clear photographs of the damage to assist with our assessment.
Once we verify the damage or problem, you are eligible for a replacement bouquet or a full refund, based on your preference and the specific circumstances.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers do not meet our Fresh Flowers Guarantee for quality and longevity, or if there is an error with your order, you may choose between the following options:
- Replacement: Receive a fresh bouquet of your original order delivered at no extra cost, at a time that suits you.
- Refund: Get a full or partial refund, depending on the issue and the nature of the product received.
Refunds are processed using the original payment method and may take up to 7 working days to appear, depending on your bank. We aim to address all requests swiftly and courteously.
How to Register a Complaint
If you are dissatisfied for any reason, we encourage you to contact us directly with details about your experience. Our dedicated Surrey Quays team will investigate your complaint thoroughly and work towards a resolution as quickly as possible.
The complaints process involves:
- Contacting us with your order details, concern, and any relevant photos.
- We will acknowledge your message promptly and aim to respond with a proposed solution within 48 hours.
- We will do our utmost to ensure all issues are resolved to your satisfaction, offering refunds, replacements, or store credit as appropriate.
Trusted Local Florist Serving Surrey Quays
Flower Delivery Surrey Quays has built its reputation on reliability, quality, and customer care. We are proud to serve households and businesses throughout Surrey Quays with beautiful, fresh flowers for every occasion. Thank you for choosing your local florist and allowing us to bring a little joy to your day. If you ever need assistance, rest assured our dedicated team is always here to help.
